Customer Service Specialist
5 days ago
NHP Electrical Engineering Products is a leading provider of industrial electrical and automation solutions in Australia and New Zealand. With over 50 years of experience, we have established ourselves as a trusted partner for businesses seeking high-quality products and services.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional support to our commercial clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to commercial clients via phone, email, and other communication channels.
- Process and resolve customer inquiries, orders, returns, and other issues in a professional and courteous manner.
- Collaborate with internal stakeholders to achieve desired outcomes and ensure seamless communication.
- Maintain accurate records and documents related to customer activity.
- Contribute to continuous improvement initiatives to enhance customer satisfaction and experience.
- Meet and exceed team KPIs and performance targets.
- A strong customer focus and a can-do attitude.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proactive and self-motivated individual with a willingness to learn and develop.
- Good time management skills and ability to prioritize tasks effectively.
- A competitive base salary and superannuation.
- Free parking onsite.
- Training and development opportunities to enhance your skills and career.
- A supportive and cohesive team environment.
- A culture that encourages work-life balance and fulfillment.
- Access to an Employee Assistance Program for you and your family.
NHP Electrical Engineering Products is a 100% Australian-owned and operated company with a strong commitment to social responsibility and community engagement. We are proud to partner with local organizations and contribute to the sustainable development of our communities.
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