Service Desk Analyst

2 days ago

Hobart, Tasmania, Australia 3124 UXC Limited Full time

Job Summary:

3124 UXC Limited is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of technical incidents and service requests.

Key Responsibilities:

  • Provide level 1 support to customers, resolving technical issues and escalating complex problems to senior technicians.
  • Log and manage Service Requests (MACs), ensuring timely resolution and effective communication with customers.
  • Monitor response and resolution times, providing users with updates and resolution timeframes.
  • Liaise with customers and coordinate maintenance and support activities with 3rd party suppliers.
  • Evaluate and escalate issues as necessary, ensuring prompt resolution and minimizing downtime.

About You:

  • To be successful in this role, you will have at least 1+ years' experience providing support in an IT/Telecommunications service desk environment.
  • Experience with IT Service Management applications like Service Now is highly desirable.
  • You will work well under pressure, handling high-priority issues with ease and poise.
  • You will possess excellent problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • Above all, you will have exceptional communication skills, with a passion for delivering outstanding customer service.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for career growth and professional development.
  • A competitive salary and benefits package, reflecting our commitment to employee well-being and satisfaction.
  • The chance to work with a leading organization, driving innovation and excellence in the IT industry.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, please submit your application. We look forward to hearing from you

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