Customer Experience Specialist
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our branch team, you will play a critical role in delivering exceptional customer experiences that meet the evolving needs of our customers.
Key Responsibilities- Build Strong Customer Relationships: Develop and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions to meet their goals.
- Provide Expert Financial Guidance: Offer expert advice and guidance on financial products and services, ensuring customers have a clear understanding of their options and make informed decisions.
- Drive Customer Engagement: Proactively engage with customers to build rapport and identify opportunities to provide additional value, such as financial health checks and product recommendations.
- Collaborate with Colleagues: Work closely with colleagues to ensure seamless customer experiences, referring customers to specialist teams as needed to provide holistic solutions.
- Stay Up-to-Date with Industry Developments: Stay informed about industry trends and developments, applying this knowledge to provide customers with the best possible advice and guidance.
- Customer Focus: A genuine passion for delivering exceptional customer experiences and a commitment to putting customers at the heart of everything you do.
- Financial Acumen: Strong knowledge of financial products and services, with the ability to provide expert advice and guidance to customers.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Problem-Solving: A proactive and solutions-focused approach, with the ability to identify and resolve customer issues in a timely and effective manner.
At CommBank, we're committed to making a real difference for our customers and communities. We're a values-driven organization that prioritizes customer satisfaction, integrity, and innovation. If you're passionate about delivering exceptional customer experiences and have a strong desire to make a positive impact, we'd love to hear from you.
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