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Customer Service Representative

2 months ago

Hobart, Tasmania, Australia Aurora Energy Pty Ltd Full time
About Us

Aurora Energy Pty Ltd is a leading energy retailer in Tasmania, committed to delivering a customer-centric experience and supporting local communities. Our vision is to be the preferred energy provider for Tasmanians, and we're passionate about making a positive impact on the environment and our customers' lives.

About the Role

We're seeking a highly motivated and customer-focused individual to join our city call centre team as a Customer Service Representative. As the first point of contact for our customers, you'll be responsible for providing exceptional service and support through inbound and outbound customer inquiries via phone. You'll also be required to maintain accurate data in our customer management system and meet individual and team Key Performance Indicators (KPIs).

About You

To succeed in this role, you'll need to be customer-obsessed, with a positive attitude and strong communication skills. You'll also need to be tech-savvy, with the ability to learn and adapt to new systems and processes. Experience working in a contact centre or service-related environment is highly desirable, and you'll be supported with an intensive training program and ongoing support from experienced team leaders and specialist teams.

What's on Offer

As a valued member of our team, you'll have the opportunity to work in a dynamic and innovative environment, with a focus on delivering better customer outcomes. You'll also be part of a company that's committed to creating a workplace that's welcoming and flexible, with a range of benefits and perks to support your well-being and career development.

Key Responsibilities

  • Provide exceptional customer service and support through inbound and outbound customer inquiries via phone
  • Maintain accurate data in our customer management system
  • Meet individual and team KPIs
  • Work collaboratively with the team to achieve business objectives

Requirements

  • Customer service experience, preferably in a contact centre or service-related environment
  • Strong communication and interpersonal skills
  • Ability to learn and adapt to new systems and processes
  • Experience working in a fast-paced, dynamic environment

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The opportunity to work in a dynamic and innovative company