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Customer Support Specialist

2 months ago

Hobart, Tasmania, Australia Procreate Ltd Full time
About Procreate Ltd

Procreate Ltd is a leading provider of creative software solutions, dedicated to delivering exceptional user experiences and high-performance engineering. Our mission is to empower creatives worldwide by providing innovative tools that meet their evolving needs.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our Product team in Hobart, Tasmania. As a key member of our team, you will be responsible for providing top-notch support to our large and growing user base, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Respond to customer inquiries and support requests in a timely and professional manner
  • Collaborate with Product Quality Specialists to resolve complex issues and improve product quality
  • Develop in-depth knowledge of Procreate products and features to provide accurate and effective support
  • Communicate effectively with customers, colleagues, and stakeholders to ensure seamless support experiences
  • Participate in ongoing training and development to stay up-to-date with product updates and industry trends
Requirements
  • Excellent communication and problem-solving skills
  • Strong analytical and solution-oriented mindset
  • Familiarity with Apple hardware and software
  • Collaborative and team-oriented approach
  • Passion for customer service and commitment to delivering exceptional support experiences
What We Offer
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a talented and passionate team