HR Service Desk Team Leader

5 hours ago

Sydney, New South Wales, Australia Anglicare Full time
About Anglicare Sydney

Anglicare Sydney is a leading community-based non-profit organization in Australia, dedicated to serving people in need and enriching lives. Our vision is to see Jesus Christ honored, lives enriched, and communities strengthened.

We are committed to attracting and retaining the most capable and mission-aligned individuals to join our team. With over 160 years of experience, Anglicare has been providing care to older people and services to the vulnerable.

Job Summary

We are seeking an experienced HR Service Desk Team Leader to support our business by responding to HR and Payroll-related queries in a timely and efficient manner. The successful candidate will lead a team of Service Desk Analysts, ensuring that information is accurate and up-to-date, and contributing to an exceptional level of internal customer service.

Key Responsibilities
  • Ensure data accuracy by entering, checking, and maintaining data in the system and electronic files.
  • Provide timely responses to enquiries and requests for information, producing reports and/or returning calls.
  • Contribute to a respectful work environment by valuing all people and considering cultural backgrounds.
  • Lead, motivate, and coach a team of HR Service Desk Analysts, delegating tasks and ensuring workload balance.
  • Conduct performance reviews and provide ongoing feedback for development.
  • Foster a collaborative and supportive team environment, ensuring adherence to company policies and procedures.
  • Develop and implement strategies to improve service quality and efficiency, monitoring key metrics and taking corrective action as needed.
Requirements
  • Bachelor's degree in Human Resources Management, Business Administration, or a related field (preferred).
  • Minimum of 5 years of experience in HR or a related field, with experience in building a service desk for HR and incorporating KPI metrics.
  • Proven experience in leading and coaching a team, with in-depth knowledge of HR policies, procedures, and best practices.
  • Strong problem-solving and analytical skills, excellent communication, interpersonal, and customer service skills.
  • Proficiency in HR information systems (e.g., HRIS).
Desired Skills
  • Experience in a Service Desk environment, project management experience, and training and development experience.
Benefits

Anglicare offers an excellent remuneration package and company benefits, including NFP salary packaging benefits, a staff rewards program, and Fitness Passport.

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