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Front Desk Team Leader

2 months ago

Sydney, New South Wales, Australia Hilton Worldwide, Inc. Full time

Job Summary:

Hilton Worldwide, Inc. is seeking a highly skilled and experienced Front Desk Team Leader to join our team. As a Front Desk Team Leader, you will be responsible for leading the way in hospitality and customer service, mentoring and coaching a team of Front Office Agents, and ensuring seamless guest experiences.

Key Responsibilities:

  • Supervise and train Front Desk operations, developing Team Members to provide exceptional customer service.
  • Welcome and check-in guests, ensuring a smooth and efficient process.
  • Manage guest requests, inquiries, and complaints, maintaining a positive attitude and resolving issues promptly.
  • Stay up-to-date on hotel products, services, pricing, and special promotions, as well as daily VIP and special events.
  • Maximize sales revenues through upselling and marketing programs.

Requirements:

  • Excellent personal presentation and communication skills.
  • Demonstrated experience in hospitality, retail, or fast food leading a team or strong experience in a Front Desk role.
  • Ability to multitask while maintaining a positive attitude when working with guests.
  • Computer literate and able to navigate through Company systems.
  • At least 1 year of experience in a similar role.

About Hilton:

Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of career development opportunities and a comprehensive training program. As a Front Desk Team Leader, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences and driving business success.