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Front Desk Team Leader

2 months ago

Sydney, New South Wales, Australia Hilton Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Team Leader to join our team at Hilton Hotels. As a Front Desk Team Leader, you will be responsible for leading a team of Front Office Agents and providing exceptional customer service to our guests.

Key Responsibilities

  • Supervise and train Front Desk operations to ensure seamless guest experiences
  • Welcoming and checking-in guests, handling group arrivals, and completing check-out processes
  • Manage guest requests, inquiries, and complaints in a professional and efficient manner
  • Maintain knowledge of hotel products, services, pricing, and special offers to provide personalized recommendations
  • Maximize sales revenues through upselling and marketing programs

Requirements

  • Excellent communication and interpersonal skills
  • Demonstrated experience in hospitality, retail, or fast food leading a team or strong experience in a Front Desk role
  • Ability to multitask and maintain a positive attitude in a fast-paced environment
  • Computer literacy and ability to navigate company systems
  • At least 1 year of experience in a similar role

About Hilton Hotels

Hilton Hotels is a world-renowned hospitality company that offers a range of career development opportunities and comprehensive training programs. As a Front Desk Team Leader, you will have the chance to work with a diverse team and contribute to delivering exceptional guest experiences.