Senior Claims Handler

Claims Specialist Job Overview

The role of Claims Specialist involves handling and resolving claims in a professional and timely manner.

Key Responsibilities:

• Manage claims in accordance with the company's claim handling principles.
• Utilize technical skills to manage complex and challenging claims within authority level and specialization.
• Collaborate with key stakeholders, including claims product managers and practice leaders, on large and complex losses to achieve optimum file outcome for the client and company.
• Proactively manage expenses through thoughtful expense management and claims best practice.
• Participate in quality review processes.
• Assist underwriters with policy review and drafting, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
• Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
• Produce internal reporting in support of best practice and reserving guidelines.
• Effectively manage, track and report on portfolio performance.
• Coach less experienced colleagues and be a role model in best practices.

Requirements:

• Experience: Solid direct (specialty) claims experience or other lines of commercial insurance.
• Sound knowledge of key product line(s) and regulatory environment.
• Up-to-date appreciation of the technical requirements of the role.
• Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision-making skills.
• Proven record of providing consistently first-class customer service internally and/or externally.
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group.
• First-class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
• Excellent communication skills, confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the company.
• Excellent diligence and meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
• Able to organize self (and others if applicable) including effective scheduling, prioritization, and time management skills, completing tasks to tight deadlines. Demonstrates a 'can do' attitude.
• Comfortable taking ownership for own work, identifying need for action (using initiative) whilst working effectively within a team.
• Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint.

Desired Skills And Abilities:

• Experience in a Financial Services environment.
• Demonstrable evidence of interpreting & manipulating data clearly and accurately with ability to extract & clearly articulate key points.
• Displays resilient and adaptable style, history of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.
• Role would suit highly driven initiative-takers, with powerful desire to challenge and deliver.

Benefits:

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

Robust support for Flexible Working Arrangements.

Enhanced family-friendly leave benefits.

Named to the Diversity Best Practices Index.

Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity.

What We Offer:Inclusion

AXA XL is an Equal Opportunity Employer.

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Our 2023-26 Sustainability strategy, called

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