Claims Handler

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $110,000
Property Claims Consultant

Job Description:

We are seeking a highly skilled and detail-oriented Property Claims Consultant to join our dynamic claims team. In this role, you will be responsible for managing property claims from end-to-end, working across a diverse portfolio that includes both intermediated and direct customers.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You will play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards.

  • Accurately assess and manage property claims in accordance with company policies and industry regulations.
  • Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).
  • Proactively manage claim lifecycles through diary management and vendor coordination.
  • Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.
  • Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.
  • Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.
Requirements and Qualifications

To be successful in this role, you will need the following skills and qualifications:

  • 3–5 years of experience in property claims handling.
  • Strong customer service skills with the ability to adapt communication to different customer groups.
  • Excellent problem-solving and decision-making abilities.
  • Proven time management and organisational skills.
  • Familiarity with regulatory compliance in the insurance industry.
  • Experience working with external vendors such as repairers, assessors, and brokers.
Benefits

As a valued member of our team, you will enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. These include:

  • Hybrid working arrangements to help you balance work and home life.
  • Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement.
  • Free company-provided life, temporary permanent disablement, salary continuance, and travel insurances, plus access to other discounted insurances.
  • An expansive health and wellbeing program, which includes free annual health checks, free annual skin checks, flu shots, holistic support and advice, and confidential counselling.
  • Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.
About Us

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of the organisation.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses, and communities through our reconciliation action plan. We are also passionate about the environment, diversity, equity, and inclusion, and love to give back to charities through our foundation.

We are proud of our family-friendly accreditation as well as our Work180 endorsement. We are major sponsors of women in insurance, young insurance professionals, head over heels, the dive-in festival, and are active members of champions of change.

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