Senior Claims Handler

3 weeks ago

Sydney, New South Wales, Australia DWF Full time

Join to apply for the Senior Claims Handler role at DWF

DWF is a leading global provider of international legal and business services. You will be joining a specialist claims management and adjusting team, who are customer focused and pride themselves on delivering excellent claims management solutions for our insurer clients. We provide a flexible working environment and encourage our team members to develop professionally in a supportive and friendly environment.

We provide claims management solutions across various lines including, general and product liability, property, marine, business interruption, professional indemnity, cyber and technology, medical negligence, and equine claims.

Responsibilities
  • Ownership and management of your own claims' portfolio.
  • Processing new insurance claims notifications and assessing whether preliminary investigations are required.
  • Collaborating with insurers to report and seek authority on claims outside of delegated authority limits, ensuring compliance with company and client guidelines and protocols.
  • Analysing documentation and evidence to establish whether the policy conditions are satisfied and investigating any potential fraudulent claims activity.
  • Advising our clients on the best claims strategy for their desired outcome.
  • Ensuring all claims data and documents are accurately recorded in our claims management system.
  • Proactively managing claims to ensure the best outcome is achieved quickly for our clients and their customers.
  • Instructing external specialists, such as solicitors, loss adjusters and forensic accountants as required and ensuring they adhere to service level agreements.
  • Preparing an initial estimate of costs and ensuring accurate reserves are held with updates to the client on material changes.
  • Adhering to legal requirements, industry regulations, customer quality standards and Compliance with General Insurance Code of Practice (GICOP) and insurer service standards.
What will help you succeed in this role
  • Previous experience in an insurance, claims or legal environment, managing general and/or product liability claims, ideally including large and complex claims.
  • A legal qualification or general insurance experience, particularly knowledge of Lloyds of London key processes, interpretation of policies, clauses and exclusions.
  • Enthusiasm and the ability to deliver high quality client-centric services.
  • Confidence when dealing with people from all walks of life, while acting with compassion and delivering the best outcome for our client.
  • Good analytical, negotiation and strategic decision-making skills.
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • The ability to work as a team and to share knowledge with junior colleagues.
  • A commercial mindset.
  • Good IT literacy and computer skills.
  • Excellent written communication skills with experience in internal and external referrals and reporting.
Relationships
  • Responsible to: Director, Claims Management & Adjusting (Australia)
  • Works with: Colleagues across multiple DWF teams and divisions
  • Liaison with: Employees at all levels within DWF, insurer clients, external experts, and external stakeholders.
Benefits
  • Paid parental leave policy.
  • Flexible working arrangements.
  • Dress for your day.
  • Mentor and mentee opportunities.
  • Access to professional training and development.
  • Bonus Scheme
  • Additional day of Birthday leave.
About Us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


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