Customer Service Ambassador

1 month ago


Penrith Municipality, Australia Panthers Penrith Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our promotions team at Panthers Penrith.

In this role, you will be responsible for delivering exceptional customer service to our members and guests. This includes ensuring that every interaction is welcoming, friendly, and professional.

The successful candidate will have excellent communication skills, both verbal and written, and be comfortable working in a fast-paced environment. You will also be required to work collaboratively as part of a team to achieve sales targets and provide an outstanding experience for our customers.

Key Responsibilities
  • Provide exceptional customer service to our members and guests
  • Work collaboratively as part of a team to achieve sales targets
  • Demonstrate effective and clear verbal communication while using a microphone
  • Support and conduct raffles and promotions in a professional manner
  • Assist in bingo and cash housie by hosting and calling
  • Inform members and guests of upcoming events and promotions
  • Set up and pack down of rooms
  • Cash handling
  • Handle customer enquiries
Requirements
  • 1-3 years of customer service experience
  • 1-3 years of cash handling experience
  • RSA and RCG certificates (essential)
  • Intermediate to advanced computer skills
  • Experience in a similar role would be highly regarded
About Us

Panthers Penrith is a vibrant and dynamic club that offers a range of exciting opportunities for individuals who are passionate about providing exceptional customer service. As a member of our team, you can expect to receive training and support to help you grow and develop your skills. We offer a competitive salary package, including a generous salary of $55,000 - $65,000 per annum, depending on experience. In addition, you will enjoy a range of benefits, including 40% discount on food and merchandise, reward and recognition programs, and career growth opportunities.



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