Customer Experience Ambassador

2 days ago


Penrith Municipality, Australia Hotel and WSCC Full time
Hotel and Western Sydney Conference Centre Opportunity

At Pullman Sydney Penrith, we're committed to delivering exceptional guest experiences. As a Guest Services Attendant, you'll play a key role in ensuring our guests feel welcome and valued.

About Us

  • We offer a unique blend of luxury and convenience, with 153 spacious guest suites, an elite fitness centre, and a range of dining options.
  • Our 1,250sqm conference and convention centre is equipped with state-of-the-art audio visual facilities and dedicated services to ensure seamless events.
  • We're proud to lead the way in sustainability initiatives and provide concierge and valet parking for our guests' convenience.

The Role

  • You'll report directly to the Guest Services Manager and be responsible for providing exceptional guest satisfaction in the hotel's front office and concierge team.
  • Your passion for service will shine through as you contribute to a dynamic, professional, and innovative team environment.
  • We're committed to recognizing and rewarding loyalty, and you'll play a key role in driving this approach across the entire hotel.

What We Offer

  • Prior experience in guest services or reception is essential for this role.
  • A five-star background is advantageous, but not required – what matters most is your ability to deliver exceptional service.
  • Accor experience is also beneficial, but we're open to candidates with a strong track record in customer-facing roles.

Compensation and Benefits

We offer a competitive salary package, estimated at $65,000 - $75,000 per annum, depending on experience. You'll also enjoy benefits such as team discounts, food and beverage perks, and complimentary car parking. Join our team and take your career to new heights



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