Customer Service Ambassador

1 week ago


Penrith Municipality, Australia Panthers Penrith Full time

At Panthers Penrith, we're seeking a Customer Service Ambassador to join our promotions team. This exciting opportunity offers a range of duties associated with Raffles, Promotions, Bingo, Cash Housie and Member Services.

We're looking for an energetic and friendly individual who can deliver outstanding customer service to our members and guests. As a Customer Service Ambassador, you'll be required to undertake the following key responsibilities:

  • Provide exceptional customer service at all times, ensuring a welcoming experience for our members and guests;
  • Demonstrate effective and clear verbal communication while using a microphone;
  • Show confidence and poise when speaking on a microphone;
  • Support and conduct Raffles and Promotions in a professional manner;
  • Assist in Bingo and Cash Housie by hosting and calling games;
  • Inform members and guests about upcoming events and promotions within the club;
  • Ensure prompt setup and packing down of rooms;
  • Handle cash transactions accurately and efficiently;
  • Calmly and professionally handle customer enquiries;
  • Adhere to Panthers policies, procedures, and legislative requirements.

About You

To succeed as a Customer Service Ambassador, you'll need excellent communication skills, the ability to work effectively in a team environment, and a strong work ethic. You should be punctual, reliable, and flexible, willing to work across a 7-day roster, including nights, weekends, and public holidays.

What We Offer

  • A supportive team environment that values employee well-being;
  • A 40% discount at any Panthers-owned food outlets;
  • A 20% discount on Panthers merchandise;
  • Reward and recognition programs to celebrate your achievements;
  • Learning and development opportunities to enhance your career growth;
  • A fun and inclusive workplace culture.

Essential Requirements

  • Current RSA and RCG certificates;
  • 1-3 years of customer service experience (preferable);
  • 1-3 years of cash handling experience (preferable);
  • Intermediate to advanced computer skills;
  • Experience in a similar role would be highly regarded.

Estimated Salary: $55,000 - $65,000 per annum



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