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Customer Experience Ambassador

1 month ago

Penrith Municipality, Australia Hotel and WSCC Full time
Experience the Difference in Western Sydney

Panthers Group and Pullman Sydney Penrith are seeking an experienced Guest Services Attendant to join our team at the Western Sydney Conference Centre and Hotel.

About Us

We are a leading hotel and conference centre in the heart of Western Sydney, offering a unique blend of luxury and convenience. Our 153 guest suites, fitness centre, sauna, restaurant, bar, and café provide the perfect setting for business and leisure travelers alike.

The Benefits
  • Inclusive, flexible, and engaging working environment built on strong values and authenticity.
  • Training and development opportunities with global career prospects and access to Accor's registered training organisation.
  • Team discounts across Accor's 5,000+ hotels and partnering businesses, as well as food and beverage discounts at Panthers Group venues.
  • Onsite complimentary car parking.
Role Description

As a Guest Services Attendant, you will be responsible for delivering exceptional customer experiences throughout the hotel, working closely with our Front Office and Concierge teams. You will contribute to a dynamic, guest-centric team that is passionate about service and committed to excellence.

Requirements
  • Prior guest services/reception experience is essential.
  • Five-star experience is advantageous but not necessary.
  • Accor experience is advantageous but not necessary.
Compensation Package

We offer a competitive salary package, estimated to be around $65,000 - $75,000 per annum, depending on experience and qualifications.