Customer Service Ambassador

4 days ago


Penrith Municipality, Australia Panthers Penrith Full time
About the Role

We are seeking a dedicated and energetic Customer Service Ambassador to join our promotions team at Panthers Penrith.

In this role, you will be required to deliver outstanding customer service to our members and guests. You will work closely with our Promotions Coordinator to ensure a range of duties associated with Raffles, Promotions, Bingo, Cash Housie and Member Services are completed efficiently and effectively.

Key Responsibilities:
  • Provide exceptional customer service to members and guests at all times;
  • Demonstrate effective verbal communication skills while using a microphone;
  • Support and conduct Raffles and Promotions in a professional manner;
  • Assist in Bingo and Cash Housie by hosting and calling games;
  • Inform members and guests of upcoming events and promotions within the club;
  • Setup and pack down of rooms;
  • Cash handling and management;
  • Handle customer enquiries and complaints in a timely and professional manner;
About Us

Panthers Penrith is a dynamic and supportive work environment that prides itself on giving back to its employees. We offer a range of benefits including a 40% discount at any Panthers owned food outlets, a 20% discount on Panthers merchandise, reward and recognition programs, learning and development opportunities, and staff get-togethers.

Requirements:
  • RSA and RCG Certificates (essential);
  • 1-3 years of customer service experience (desirable);
  • 1-3 years of cash handling experience (desirable);
  • Intermediate to advanced computer skills; and
  • Experience in a similar role would be highly regarded.

Salary: $60,000 - $70,000 per annum.



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