Gaming Department Ambassador

1 month ago

Penrith Municipality, Australia Panthers Penrith Full time

Panthers Penrith, a renowned entertainment hub, is seeking highly motivated customer service professionals to join its dynamic Gaming team. With an estimated annual salary of $50,000 - $60,000, this role offers an exciting opportunity for enthusiastic individuals to thrive in a fast-paced environment.

As a Gaming Department Ambassador, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions with patrons, and providing top-notch services at the gaming floor. Key responsibilities include:

  • Providing personalized assistance to customers, addressing their inquiries and resolving issues promptly;
  • Maintaining a clean and welcoming atmosphere on the gaming floor;
  • Collaborating with the bar team to ensure efficient service delivery;
  • Performing routine maintenance tasks on poker machines and handling drink orders;
  • Operating as a Keno operator and cashier, managing cash transactions accurately;
  • Responding to member enquiries and resolving any concerns efficiently;

To excel in this position, you will possess:

  • A strong track record of delivering outstanding customer service;
  • Relevant RSA and RCG qualifications;
  • Flexibility to work varying shifts, including nights and weekends;
  • Excellent written and verbal communication skills;
  • A high standard of personal grooming and appearance;
  • A proven history of accurate cash handling and attention to detail;
  • Strong problem-solving abilities and ability to multitask effectively;
  • Bilingual Mandarin and/or Cantonese skills would be highly regarded, while prior gaming experience is also a plus.

Panthers Penrith values its employees and offers a range of benefits, including:

  • A 40% discount at any Panthers-owned food outlets;
  • A 20% discount on Panthers merchandise;
  • Reward and recognition programs to acknowledge outstanding performance;
  • Learning opportunities for career growth and development;
  • Staff get-togethers and other social events to foster camaraderie.

If you are a dedicated professional with excellent interpersonal skills and a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.

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