Customer Service Ambassador for Gaming Floor

2 days ago


Penrith Municipality, Australia Panthers Penrith Full time

We are seeking a vibrant and enthusiastic customer service professional to join our busy Gaming team at Panthers Penrith. As a Customer Service Ambassador, you will have the ability to work efficiently and proactively in a fast-paced team environment, providing high levels of customer service to our members and guests.

Main Duties and Responsibilities:

  • Providing exceptional customer service to our members and guests;
  • General cleaning duties as required;
  • Providing bar service to the Gaming team
  • Poker machine maintenance and drink service;
  • Working as a Keno Operator and Cashier;
  • Cash handling duties and;
  • Resolving Gaming Floor enquiries;

To be successful in this role, you will possess the following attributes:

  • A proven track record for providing exceptional customer service;
  • RSA and RCG qualifications;
  • Must be available to work night shifts finishing at 6am;
  • Excellent written and verbal communication skills;
  • High standard of personal grooming;
  • A history of accurate cash handling is essential;
  • Strong attention to detail and the ability to problem solve;
  • Ability to speak Mandarin and/or Cantonese would be advantageous and;
  • Previous Gaming experience would be highly regarded.

Why Work with Us?

  • Enjoy a supportive team environment who prides ourselves on giving back to our employees
  • Discounts on food and merchandise; Reward and recognition programs
  • Learning, development and career growth opportunities
  • Staff get-togethers and other benefits

As a valued member of our team, we expect you to be punctual, have a strong work ethic, and a positive attitude. You must also be flexible and reliable as you will need to be available 24/7 to work as required including late and over nights, weekends and public holidays.



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