Resort Sales Expert

4 weeks ago

Sydney, New South Wales, Australia Rydges Full time

About Rydges Resort Hunter Valley

We are seeking a dedicated Part-Time Reservations Sales Agent on a fixed term maternity leave contract to join our in-house team at Rydges Resort Hunter Valley in the beautiful Lovedale, NSW area.

**Job Overview**

This role is responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests. The successful candidate will have proven experience in a customer service or reservations role within the hospitality and tourism industry.

Main Responsibilities:

  • Respond promptly and courteously to all guest inquiries and reservation requests via phone, email, and online channels
  • Efficiently process guest reservations, modifications, and cancellations
  • Maintain accurate and up-to-date reservation records
  • Collaborate with the wider team to ensure a consistent and positive guest experience
  • Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience
  • Contribute to the achievement of revenue and occupancy targets

Benefits & Perks:

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Australia and NZ's largest and most diverse experiences company.

Skills & Experience:

The ideal candidate will have:

  • Proven experience in a customer service or reservations role within the hospitality and tourism industry.
  • Excellent communication and interpersonal skills, with the ability to provide a warm and friendly service.
  • Strong problem-solving and decision-making skills to handle guest inquiries and requests.
  • Proficient in using reservation systems and technology.

Estimated Salary Range: $65,000 - $75,000 per annum, based on location and industry standards.

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