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Client Relationship Manager
2 months ago
Company Overview
Atturra Limited stands as one of Australia's rapidly expanding ASX-listed advisory and IT solutions firms.
The organization provides premier Advisory, Hybrid IT, Private Cloud, and Connectivity services, supported by a team with extensive industry experience. This expertise, combined with our talented personnel, positions us as a comprehensive and leading provider of 'as a service' solutions in the marketplace.
With a workforce exceeding 850 employees across Australia, New Zealand, Singapore, and Hong Kong, Atturra engages in some of the most prominent projects in Australia. The extensive range and scope of our initiatives ensure continuous skill development and enhanced value delivery. These projects significantly impact individuals' lives.
Employee Insights:
"We are progressing towards a very promising future."
"This is a company with vision and a bright outlook."
Your Transformational Journey
At Atturra, you will engage in some of the most notable transformation and technology initiatives in Australia. The variety and scope of our projects will facilitate your ongoing skill enhancement and value contribution. These initiatives are designed to create a meaningful impact, allowing you to collaboratively shape the future.
Reasons to Appreciate Working Here
Culture of Innovation
At Atturra, we champion innovation within our teams, nurturing an environment of growth and possibility. We are committed to fostering a supportive and inclusive culture where everyone is motivated to achieve success through teamwork, diligence, and commitment.
Core Company Values
Our culture is embodied by our employees who exemplify camaraderie, innovation, dedication, respect, and excellence in all their endeavors. These attributes are fundamental to our business operations and represent the values we uphold.
Employee Benefits
• Comprehensive employee benefits, recognition, and wellness platform
• Opportunities for career advancement through succession planning, internal promotions, and mentorship
• Continuous investment in professional development via industry certifications and educational support
• Mental health resources through our Employee Assistance Program
• Support for family and caregiving responsibilities, including paid parental leave
• Employee referral program with financial incentives.
Key Responsibilities
This position is tailored to support the strategic objectives of the Atturra Manufacturing Team. Reporting to the Sales Director, you will be tasked with planning, developing, and executing strategic and operational initiatives to enhance client experience and retention. In alignment with Atturra's values, you will act as the primary information source for existing clients and serve as the liaison for all Atturra functions, including Services, Support, and Sales. You will be the main point of contact for clients.
Your responsibilities will include:
- Driving subscription renewals
- Enhancing client satisfaction metrics
- Ensuring clients are referenceable
- Proactive communication with clients
- Developing account plans and visions
- Tracking all client interactions in the appropriate CRM software
- Monitoring client growth and personnel changes
Additionally, you will identify passive revenue opportunities and oversee the improvement of sales operations and client processes to drive efficiency and growth. This role can serve as a pathway to a rewarding sales career.
Qualifications for Success
• Bachelor's degree in business, IT, or a related field
• Minimum of 2 years of relevant experience in a business-facing role as an IT Business Analyst or Consultant, showcasing increasing levels of responsibility. Experience with executive presentations and escalations; a strong presence in high-impact environments; and a willingness to delve into details to support organizational vision and mission—ERP experience and/or exposure to the manufacturing sector is essential.
• Proficient in Excel, PowerPoint, Word, and CRM systems
• Excellent communication skills, both verbal and written, with the ability to engage clients effectively and maintain high satisfaction levels.
• Demonstrated understanding of business functions and a desire to learn additional areas.
• Strong organizational skills, including planning and follow-up, a service-oriented mindset, and the ability to manage multiple priorities while building strong relationships.
• Willingness to travel up to 5% as required to achieve client satisfaction and renewal metrics.
• Access to a vehicle or transportation service is necessary.
Note for Recruitment Agencies:
Our Talent Acquisition team is managing our hiring needs and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. Agencies must adhere to our procurement process, have an approved fee agreement, and be invited to participate in hiring for specific openings by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside this process will be considered invalid.
Atturra is dedicated to addressing the digital skills gap and advocating for diversity and inclusion, welcoming applications from all individuals regardless of gender, LGBTQI identity, ethnicity, religion, physical ability, or age.
This document outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, key accountabilities, and skills required. Management reserves the right to modify job responsibilities and accountabilities as necessary.