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Airport Operations Specialist

2 months ago


Melbourne, Victoria, Australia Melbourne Airport Full time
Key Responsibilities:

The Operations Interface Specialist plays a critical role in ensuring the smooth delivery of Ground Transport projects from design to delivery. This includes managing the operational project interface across all Landside facilities and specified Terminal projects, including Capital Projects.

The successful candidate will be responsible for:

  • Developing and delivering business improvements across the Ground Transport operations, including processes, systems, people, and infrastructure projects.
  • Managing the delivery of Ground Transport and other BU projects from design to delivery and go live, ensuring operational readiness and airport transition (ORAT) activities are successfully completed.
  • Ensuring the consistent delivery of ORAT for Ground Transport, relating to customer impact, readiness, cost, compliance, and efficient operations across the precinct.
  • Managing the operational readiness interface of Ground Transport and other BU projects as the Operations SME across the Landside precinct, ensuring compliance and risk mitigation.
  • Ensuring the effective delivery of stakeholder management and communications strategy for relevant Ground Transport projects.
  • Developing and implementing construction projects, process, and operational improvement initiatives, supported by appropriate policy and procedures.

The successful candidate will have:

  • Good knowledge and experience within an airport operations or customer/operations delivery.
  • Frontline experience recommended in supporting the development of the right solutions and operating models.
  • Stakeholder management skills - internal and external.
  • Experience in designing functional work areas.
  • A background in working on large-scale projects from initiation to completion.
  • Project coordination experience.
  • Past experience in coordinator/advisor type roles.

Melbourne Airport is a dynamic and fast-paced place to work, with a focus on creating connections that matter and enhancing the traveller experience. We are committed to weaving Diversity into our DNA and strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

We offer a range of benefits, including access to airport car parking, hybrid flexible working arrangements, airport holiday, wellness day, discounted onsite childcare, mental health and well-being initiatives, employee assistance program, career and professional development, active social culture, and access to an employee benefits scheme.