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Airport Communications Specialist
4 weeks ago
The successful candidate will be responsible for providing a 24-hour communications, coordination, and monitoring point for external and internal operations within the Integrated Operations Centre (IOC).
They will assist the Managers within the IOC on other matters, including emergencies and operational events, and coordinate airport communications in a timely manner for operational information gathering, sharing, and education.
The ideal candidate will have knowledge of airport-specific systems, excellent customer service skills, and effective interpersonal, written, and oral communication skills.
They will also have experience in managing simultaneous workstreams, working in a high-paced, high-resilience environment, and knowledge of aviation operating environments.
Key Accountabilities:
- Provide a 24-hour communications, coordination, and monitoring point for external and internal operations within the IOC
- Assist the Managers within the IOC on other matters, including emergencies and operational events
- Coordinate airport communications in a timely manner for operational information gathering, sharing, and education
- Manage and maintain Airport Co-ordination Systems, including Maximo (Fault Reporting), Access Control, CCTV System, and SMS
- Ensure accurate and timely provision of information across the Airport
- Maintain all Terminal Operations Contacts lists
- Support the Airport Co-ordination Centre Supervisor in the maintenance of all ACC systems
- Deputise and provide relief coverage for the Airport Co-ordination Centre Supervisor
- Support the Airport Co-ordination Centre Supervisor and Airport Manager in all emergencies, operational, and customer events
About the Role:
This is an exciting opportunity to join Melbourne Airport as a Communications Officer, where you will play a key role in ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.
You will work within a friendly, high-performance culture with a focus on our people and their development, and will have access to a range of benefits, including hybrid flexible working arrangements, airport holiday, and wellness day.
About Melbourne Airport:
Melbourne Airport is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace.
We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination.
We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it, and Work Together.
