Airport Operations Specialist, Integrated Operations Centre

2 days ago


Melbourne, Victoria, Australia Melbourne Airport Full time

This is a critical role at Melbourne Airport, responsible for ensuring operational excellence across various touchpoints within the terminals. The Airport Operations Specialist coordinates communications, resource management, and customer experience efforts to maintain a safe, efficient, and customer-friendly airport environment.

The role involves real-time operational planning, incident management, and stakeholder engagement to align with Melbourne Airport's vision. Key deliverables include maintaining terminal standards, facilitating smooth traveller experiences, and supporting emergency and operational responses.

The successful candidate will have experience in airport operations or a similar environment, typically 5+ years. Relevant qualifications in Aviation, Airport Management, or a related field are advantageous. Strong communication, coordination, and problem-solving skills are essential, as well as high-level skills in customer/passenger experience.

Key responsibilities include:

  • Operational Resource Management: Manage airport assets like aircraft parking, baggage carousels, and check-in counters for optimal use and minimal disruptions.
  • Communications: Ensure accurate and timely information during normal operations and emergencies, and maintain communication systems including D365, CCTV, and SMS.
  • Customer Experience and Facilitation: Ensure compliance with airport standards by airlines and ground handlers, addressing deviations promptly, and monitor and maintain high service levels across the passenger journey.
  • Reporting & Situational Awareness: Accurately record operational data and incident details in the Airport Management System, and maintain situational awareness and facilitate outbound messaging on safety and operational matters.

As a key member of the Melbourne Airport team, the successful candidate will be responsible for driving operational excellence and delivering exceptional customer experiences.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia's largest city within the next decade. As we propel Melbourne Airport towards becoming Australia's favourite Airport destination, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation.

Applying for this role is the first step in the hiring process for Melbourne Airport.



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