Airport Communications Specialist

4 weeks ago


Melbourne, Victoria, Australia Melbourne Airport Full time
Job Title: Airport Communications Specialist

We are seeking an experienced Airport Communications Specialist to join our team at Melbourne Airport. As a key member of our operations team, you will be responsible for ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.

Key Responsibilities:

  • Provide a 24-hour communications, coordination, and monitoring point for external and internal operations within the Integrated Operations Centre (IOC)
  • Assist the Managers within the Integrated Operations Centre (IOC) on other matters, including emergencies and operational events
  • Coordinate airport communications, in a timely manner for operational information gathering, sharing, and education
  • Manage and maintain Airport Coordination Systems, including Maximo (Fault Reporting), Access Control, CCTV System, and SMS
  • Ensure accurate and timely provision of information across the airport
  • Maintain all Terminal Operations Contacts lists
  • Support the Airport Coordination Centre Supervisor in the maintenance of all ACC systems
  • Deputise and provide relief coverage for the Airport Coordination Centre Supervisor
  • Support the Airport Coordination Centre Supervisor and Airport Manager in all emergencies, operational, and customer events

Requirements:

  • Knowledge of Airport Specific Systems
  • Excellent customer service skills
  • Effective interpersonal, written, and oral communication skills
  • Experience in managing simultaneous workstreams
  • Experience working in a high-paced, high-resilience environment
  • Knowledge of aviation operating environments

About the Company:

Melbourne Airport is a leading transport hub and Victoria's gateway to the world. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation. We offer a dynamic and fast-paced work environment, with a focus on our people and their development.

Culture and Values:

We are a friendly, high-performance culture with a focus on our people and their development. Our values encourage all employees to Be You, Think Big, Own It, and Work Together. We provide a supportive environment, with benefits that include access to airport car parking, hybrid flexible working arrangements, and a range of social impact days and activities.

Benefits:

  • Access to airport car parking 24 hours/365 days a year for both business and personal use
  • Hybrid flexible working arrangements
  • Airport Holiday, an additional day of leave
  • Wellness Day, a further additional day of leave
  • Discounted onsite childcare at Creative Garden Early Learning
  • Mental health and well-being initiatives
  • Employee Assistance Program (EAP)
  • Career and professional development
  • Active social culture and participation in a range of social impact days and activities
  • Signature Experiences, including an airfield family day, and kids' footy day
  • Access to an employee benefits scheme, including access to corporate rates and airport retailer discounts (including SkyBus)


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