Current jobs related to Critical Incident Resolution Specialist - Sydney, New South Wales - Interactive

  • IT Incident Resolution Specialist

    1 month ago

    Sydney, New South Wales, Australia KAPiTAL Consulting Full time

    KAPiTAL Consulting is a niche Fintech Recruitment Business specialising in Technology, Project Services and Data Recruitment across Australia. Our mission is to connect talented professionals with leading financial institutions.Job OverviewWe are seeking an experienced IT Incident Resolution Specialist to join our team. This role will be responsible for...

  • Critical Incident Response Lead

    4 weeks ago

    Sydney, New South Wales, Australia Dynatrace Full time

    System Reliability and Resilience EngineerAt Dynatrace, we're shaping the future of software intelligence and performance monitoring.We're seeking an exceptional System Reliability and Resilience Engineer to join our team as a Critical Incident Response Lead. This is a critical role where you'll lead incident response efforts, ensuring timely resolution and...

  • Cloud Incident Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.As a Cloud Incident Resolution Specialist, you'll be part of AWS Incident Response team, which plays a crucial role in ensuring high availability of Amazon Web Services. Your mission will be to reduce the...

  • Cloud Infrastructure Incident Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Job DescriptionAs a Support Engineer on...

  • Incident Management Lead

    4 weeks ago

    Sydney, New South Wales, Australia Humanised Group Full time

    Company OverviewAbout the Business:The Humanised Group is a leading technology organization that operates nationally, providing a unique business-critical service offering. With a solid foundation for growth and a strong commitment to treating staff as individuals, this Not-for-Profit (NFP) organization is seeking an experienced Incident Manager to join...

  • AWS Cloud Incident Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Role: We are seeking a highly skilled AWS Cloud Incident Support Specialist to join our team. This is an exciting opportunity to work with one of the leading cloud service providers in the world, Amazon Web Services (AWS).In this role, you will be responsible for driving the resolution of large-scale customer impacting issues as part of a team...

  • Cloud Infrastructure Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    AWS is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.As a Cloud Infrastructure Specialist on the AWS Incident Response team,...

  • Service Operations and Incident Management Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Cuscal Full time

    Job OverviewWe are seeking a highly skilled Service Operations and Incident Management Specialist to join our Enterprise Technology Services team. This role will support the strategic direction of service delivery by providing end-to-end incident management, monitoring, and technical support for Cuscal's mission-critical systems and customers.

  • Dynatrace Incident Management Leader

    3 weeks ago

    Sydney, New South Wales, Australia Dynatrace Full time

    Lead Incident Response at DynatraceWe are strengthening our global incident management team with a Senior Incident Commander who will drive best-in-class reliability and shape incident response for our customers. This crucial role is responsible for ensuring timely resolution of high-severity incidents, maintaining process improvement, and fostering a...

  • Insurance Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    Job OverviewTal Services Limited is committed to providing exceptional customer service and ensuring the timely resolution of insurance claims. As an Insurance Claims Resolution Specialist, you will play a critical role in managing a portfolio of life insurance claims in accordance with our company's philosophy, procedures, and legislative requirements.About...

  • Accounts Resolution Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Opal HealthCare Full time

    We are seeking an experienced Accounts Resolution Officer to join our team at Opal HealthCare.As an Accounts Resolution Specialist, you will play a critical role in effectively and professionally managing the resolution of complex Tier 2 requests relating to all areas of Resident Management.This is a full-time permanent opportunity that offers a competitive...

  • Media Partnership Specialist

    1 month ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About the RoleWe are seeking a highly skilled Media Partnership Specialist to join our dynamic team at Resolution Digital. As a key member of our media team, you will play a pivotal role in supporting the day-to-day execution of media performance across all direct clients.Key Responsibilities:Media planning and performance reportingProject management,...

  • Senior Incident Management Specialist

    3 weeks ago

    Sydney, New South Wales, Australia WiseTech Global Full time

    About This RoleWe are seeking a seasoned ITSM professional to join our Productivity and Delivery team at WiseTech Global. Based in Sydney, this role offers an excellent opportunity for a strong leader to drive organisational change and deliver complex initiatives.Key ResponsibilitiesDevelop and maintain the organisation's Incident Management and Request...

  • Compliance and Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Australian Government Department of Defence Full time

    Company Overview">The Australian Government Department of Defence is a leading organisation in the field of defence policy and complaint resolution.">About Us">We are responsible for managing complaints and resolving disputes within the Defence community. Our team works closely with stakeholders to provide expert advice, education, and support.">Job...

  • Amazon Incident Manager

    3 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    We are seeking a highly skilled Incident Manager to join our world-class Central Technical Operations Services (C-TOS) team at Amazon. As a key member of this group, you will be responsible for maintaining high availability on the Amazon Retail Website and providing critical incident response and management for the entire Amazon ecosystem.The ideal candidate...

  • Expert Customer Resolution Specialist

    5 days ago

    Sydney, New South Wales, Australia Dyson Full time

    About DysonDyson is a dynamic and innovative company that values its employees' growth and well-being. As an Expert Customer Resolution Specialist, you will play a critical role in delivering exceptional customer experiences and resolving complex complaints.The estimated salary for this role is $90,000 - $120,000 per year, depending on experience. This...

  • Distributed Systems Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Amazon is seeking an exceptional incident manager to join its world-class Central Technical Operations Services (C-TOS) team. As the first line of defense for maintaining high availability on the Amazon Retail Website, our C-TOS group provides critical incident response and management for the entire Amazon ecosystem.This role involves driving down mean time...

  • Risk Resolution Specialist

    3 weeks ago

    Sydney, New South Wales, Australia AXA Group Full time

    Job OverviewWe are seeking a skilled Risk Resolution Specialist to join our team in Sydney, Australia.This is a fantastic opportunity for someone with a strong background in compliance and complaint handling to take their career to the next level.

  • Family Law Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia JustFund Full time

    About the RoleAt JustFund, we're seeking an experienced Family Law Resolution Specialist to join our team in Sydney. This critical role will be responsible for managing the client and law firm experience, assessing clients' eligibility for financial support, and developing processes to monitor the status of funded cases.Your key responsibilities will...

  • Incident Response Strategist

    3 weeks ago

    Sydney, New South Wales, Australia NCC Group Full time

    The Opportunity: As a Principal Cyber Incident Response Consultant at NCC Group, you will be part of a well-established team that collaborates with various divisions within our business. You will work closely with the Cyber Incident Response Team, Threat Intelligence teams, Security Operations Centre teams, and our esteemed Red Team.Key...

Critical Incident Resolution Specialist

1 month ago

Sydney, New South Wales, Australia Interactive Full time

About Us



Interactive is a cutting-edge tech company that fosters growth and evolution. We tackle complex technical challenges, making us a dynamic force in the industry.



Job Description:

Overview



We're seeking an exceptional Critical Incident Resolution Specialist to join our renowned Incident Management Team. As a key player, you'll work closely with customers and our service delivery team to refine and improve our incident management processes.




  • Act as a single point of contact for critical incidents.
  • Serve as a liaison between technical resolver groups, SDM's, and business stakeholders during critical incidents.
  • Oversee and enhance the ITIL-based Incident Management lifecycle.
  • Implement strategies to minimize downtime and optimize SLAs and customer satisfaction scores.
  • Provide insightful reporting to senior management, including trend analysis and performance metrics.
  • Participate in a 24x7x365 rotating roster.


Required Skills and Qualifications

Experience




  • Proven experience in Incident Management within an ITIL environment.
  • Excellent written and verbal communication skills, with the ability to remain composed under pressure.
  • Strong stakeholder management skills, including coordination with technical teams, clients, and senior management.
  • A collaborative mindset with a passion for continuous improvement.
  • Ability to work independently and exercise sound judgment.


Benefits

Why Interactive?



We offer a range of benefits and discounts from our partners, including access to on-site baristas in our Sydney and Melbourne offices.



Developing our people is crucial to us – we take their growth and development seriously, providing opportunities for technical advancement through our bespoke academies.



Join our team where your expertise matters, and every day presents new challenges and opportunities.

Salary Estimate: $110,000 - $140,000 per year.