Cloud Infrastructure Incident Resolution Specialist

4 days ago


Sydney, New South Wales, Australia Amazon Full time
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Job Description

As a Support Engineer on the AWS Incident Response team, your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure.

You will direct the resolution of high visibility incidents by leading conference calls and teams across the globe.

You will mentor others, helping them grow their incident management skills.

You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely.

Responsibilities

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