Accounts Resolution Specialist

3 weeks ago

Sydney, New South Wales, Australia Opal HealthCare Full time

We are seeking an experienced Accounts Resolution Officer to join our team at Opal HealthCare.

As an Accounts Resolution Specialist, you will play a critical role in effectively and professionally managing the resolution of complex Tier 2 requests relating to all areas of Resident Management.

This is a full-time permanent opportunity that offers a competitive salary package and exciting career development opportunities.

About the Role:

  • You will be responsible for processing required transactions relating to the resolution of Tier 2 requests within timeframes and in compliance with applicable legislative and business requirements.
  • Working closely with functional areas of the Resident Management team to ensure timely resolution of Tier 2 requests including preparing reconciliations, liaising with government departments and assisting external customers.
  • Processing customer fee refunds within agreed timeframes and in compliance with applicable legislative and business requirements.
  • Preparing and maintaining centralised documentation of all relevant information related to customer adjustments, including investigation and resolution of queries.
  • Maintaining expert knowledge of the Aged Care Act and other related legislation relevant to the role.
  • Providing excellent customer service with timely resolution of Tier 2 requests from internal and external customers within agreed timelines/SLAs.

Key Skills and Qualifications:

  • Prior experience in similar roles.
  • Diploma in Accounting essential.
  • Bachelor's degree qualifications in a business or finance related discipline desirable.
  • Excellent attention to detail and quality focus and ability to handle sensitive and confidential information.
  • Minimum intermediate level Excel skills.
  • Experience in working in a highly regulated environment advantageous.
  • Positive, energetic and able to manage various projects.

What We Offer:

  • A competitive salary ranging from $70,000 - $90,000 per annum based on experience.
  • Exciting career development opportunities.
  • Hybrid working options, both in the Office and from Home.
  • Access to the Opal Academy.
  • Great office location in central CBD.

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