Cloud Incident Resolution Specialist

1 week ago

Sydney, New South Wales, Australia Amazon Full time

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.

As a Cloud Incident Resolution Specialist, you'll be part of AWS Incident Response team, which plays a crucial role in ensuring high availability of Amazon Web Services. Your mission will be to reduce the duration, frequency, and impact of issues within the AWS infrastructure.

You'll lead conference calls and teams across the globe to direct the resolution of high-visibility incidents. You'll also mentor others, helping them grow their incident management skills, and dig into data to identify trends. Additionally, you'll propose and drive projects to make the next event shorter or avoided entirely.

Your work will have executive-level visibility and a significant impact on all of AWS. If interested, you'll also have the opportunity to grow your coding skills by taking on development projects matched to your ability level.

Key Responsibilities:

  • Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements
  • Participate in Agile sprints to evolve business processes and technologies
  • Create and review documentation; design new standard operating procedures
  • Mentor peers in your areas of technical and operational strength

About the Team:

Diverse Experiences: Amazon values diverse experiences. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Benefits:

  • We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
  • We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Salary: The estimated annual salary for this position is around $120,000 - $180,000, depending on experience and location. However, we reward exceptional talent and dedication with opportunities for growth and promotion.

About AWS: As the world's leading cloud provider, AWS offers a wide range of benefits, including competitive compensation, flexible work arrangements, and access to cutting-edge technology and innovation.

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