Front Desk Coordinator

1 week ago

North Sydney Council, Australia Ooh Full time
About Our Organization

We are a leading operator in Australia and New Zealand's fast-growing Out Of Home advertising industry, with a purpose to make public spaces better. We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers and universities.

Our Culture

We are an organization united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. We employ 800+ professionals across Australia and New Zealand, and we're proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has an impact. We encourage our team members to be bold and brave, to push the boundaries, to celebrate wins and also to learn from mistakes which is integral to innovation. Become part of a fun, open family that's unified and motivated by common goals and determination. You're supported and encouraged at our company.

The Role

We are seeking a bubbly, pro-active and customer-focused Front Desk Coordinator to join our head office in North Sydney As the first point of contact for clients, suppliers and external partners, you will provide a warm welcome over the phone and in person, including triaging and troubleshooting queries and escalating to internal departments as necessary. Your responsibilities will include:

  • Meeting and greeting customers on arrival, assigning visitor or security access as required
  • Providing a high level of customer service for internal departments and teams via phone, email and face to face
  • Proactively monitoring the reception inbox and responding to queries in a timely manner
  • Managing all internal meeting rooms and related calendars, including booking requests and changes, stock levels, cleanliness
  • Ordering stationery, kitchen supplies and goods
  • Ensuring the reception area, kitchen and office is kept clean at all times
  • Raising Purchase Orders for reception/office-related invoices
  • Providing support on ad hoc project tasks

You will be based in North Sydney and join a close-knit team who are passionate about providing outstanding service and results to clients and across the business. You'll have the opportunity to learn from the best in the industry, and be nurtured and supported by your team and manager. This is a full-time position, and our office hours are 8:30am to 5:30pm, Monday to Friday.

The Experience

To succeed in this role, you'll have previous Front Desk experience and a proven track record of providing exceptional administrative support. You will also:

  • Have a genuine love and interest in providing exemplary customer service and seeing problems through to successful resolution
  • Be an organized, conscientious person with a high attention to detail, and the ability to plan and adjust to changing priorities
  • Be a compassionate person with high emotional intelligence and be able to use your judgment to guide employees and visitors to find the information they need whilst maintaining a level of discretion
  • As a motivated, self-starter, you can work independently and use your initiative to problem-solve
  • You have excellent interpersonal and communication skills, with the ability to build and maintain productive relationships with stakeholders at all business levels
  • Accurate and efficient typing skills, and experienced in the Microsoft Office suite (Word/Excel/PPT etc.). Netsuite is an advantage
  • Be a dedicated team player who thrives on proactivity and is enthusiastic with a can-do attitude
Ooh Benefits
  • Camaraderie comes first at our company, and you'll work in a collaborative, fun, creative team and a culture that fosters growth and belonging
  • You'll have the opportunity to work in a truly flexible capacity in an environment where you can bring your best self
  • Strive for your best self - internal and external training, plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities
  • Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance
  • Free 24/7 medical and safety support, including confidential counselling and mental health services
  • Active Reward and Recognition Program for peer-to-peer kudos
  • Discounted gym memberships, clothing apparel, online wellbeing retailers + more

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