Strategic Student Services Leader

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000
Job Title

Deputy Registrar and Executive Director

About the Position

The Deputy Registrar and Executive Director plays a senior leadership role within the Student Services domain, reporting directly to the Academic Registrar. This position is responsible for strategic leadership, management, and continuous improvement of student services, including student enquiries, enrolment and credit management, student records, fees, scholarships, examinations, special consideration, graduations, and research student management.

Key Responsibilities:
  • Provide strategic direction for the Student Services pillar, aligning its goals with the Education Portfolio's objectives and fostering a high-performance culture focused on student success.
  • Exercise delegated authority to make significant autonomous decisions, ensuring alignment across internal and external policies and practices.
  • Oversee a broad range of Registrar functions, consulting with the Academic Registrar as needed.
  • Lead optimization of business processes for quality, efficiency, and student satisfaction, ensuring effective resolution of issues and compliance.
  • Ensure compliance with higher education regulations, standards, and governance frameworks, conducting internal audits and reviews as required.
  • Build and maintain strong relationships with faculty, staff, students, and external partners, representing the Academic Registrar in committees and working groups.
  • Lead, mentor, and develop the Student team, promoting a high-performance culture.
  • Oversee financial management within the work area, ensuring effective resource allocation and financial sustainability.
  • Foster a culture of accountability, safety, and well-being, ensuring adherence to workplace health and safety policies.
  • Undertake ad-hoc projects and activities relevant to the role's key accountabilities.
Required Skills and Qualifications
  • Proven ability to lead large teams and manage complex projects in a dynamic environment.
  • In-depth knowledge of higher education policies, regulations, and governance frameworks.
  • Demonstrated commitment to student success and service excellence.
  • Strong analytical, communication, and interpersonal skills, with the ability to influence and collaborate with a wide range of stakeholders, including senior leadership across Faculties and Professional Service Units.
  • Outstanding professional judgement to make significant, independent decisions while ensuring alignment with policies and practices.
  • Excellent time and workload management skills with demonstrated ability to prioritise effectively, manage multiple tasks, meet deadlines, and achieve required outcomes and deliver results.
Benefits

This role offers an exciting opportunity to join a dynamic team and contribute to the University's mission to provide high-quality education and research. The successful candidate will have the opportunity to work collaboratively with executive leaders, faculties, and external partners to enhance the student experience and support academic excellence.

Others

The University reserves the right not to proceed with any appointment. Click to view the Position Description for this role.

Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Education
Industries
  • Higher Education

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