
Student Services and Administration Leader
6 hours ago
We're looking for a strategic leader to oversee the Student Centre, Student Administration, and Student Compliance teams. This position plays a key part in achieving operational goals by ensuring efficient management of administrative functions, adherence to policies and procedures, and team support.
The role oversees enrollment processes, exam and results coordination, student finance, and timetable management. Key responsibilities include providing effective leadership, management and supervision to teams overseeing administrative functions, student compliance and reporting, as well as collaborating with academic staff on issues relating to student academic progress and services.
Maintaining awareness of the regulatory environment as it relates to student services and administration is also crucial. The ideal candidate will have tertiary qualifications in a relevant discipline or extensive equivalent practical experience in a related role within the higher education sector or similar.
Highly developed oral and written communication skills are necessary, along with the ability to work under broad direction, manage conflicting priorities and meet deadlines. Demonstrated experience in managing complex and sensitive student cases and critical incidents is also essential.
This senior leadership role sits within the Operations team and reports to the Executive Director, Operations. The successful candidate will contribute to the development and delivery of strategies aimed at improving student services and experiences.
- Main Responsibilities:
- Oversee the Student Centre, Student Administration, and Student Compliance teams
- Ensure efficient management of administrative functions and adherence to policies and procedures
- Provide effective leadership, management and supervision to teams
- Collaborate with academic staff on issues relating to student academic progress and services
- Maintain awareness of the regulatory environment as it relates to student services and administration
About You:
- Tertiary qualifications in a relevant discipline or extensive equivalent practical experience
- Highly developed oral and written communication skills
- Able to work under broad direction, manage conflicting priorities and meet deadlines
- Demonstrated experience in managing complex and sensitive student cases and critical incidents
What We Offer:
- A flexible work environment from our convenient inner-city campus
- A diverse workplace with a passion for encouraging and supporting inclusiveness
- Wellbeing programs including discounted gym memberships and free access to an Employee Assistance Program
- Continuous learning and professional development opportunities
- An easy-to-use Staff Recognition Program
Working with Us:
- We value diversity and inclusion and are committed to creating a workplace that reflects this
- We promote a culture of respect, integrity, courage, imagination, compassion, and honesty
- We provide opportunities for career growth and development
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