Student Services Leader

1 day ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $100,000
Job Title: Student Services Leader

We are seeking an experienced Student Services Leader to lead our student services team. As a key member of our staff, you will be responsible for delivering exceptional student experiences and ensuring the smooth operation of our day-to-day services.

Main Responsibilities:
  • Team Leadership: Lead, mentor, and support a team of student services officers to deliver excellent student services.
  • Onboarding and Development: Coordinate onboarding, training, and ongoing development for student services staff.
  • Student Experience: Enhance student experiences through efficient orientation, enrolment, and graduation processes.
  • Operations and Compliance: Oversee daily operations, ensuring compliance with academic and administrative standards.
  • Record Management: Maintain accurate student records and use feedback to drive continuous improvement.
Requirements:
  • Previous experience in people leadership and management is essential.
  • Previous experience in administration or student services, ideally within the education sector.
  • Proficiency in student information systems and Microsoft Office.
  • Strong organisational skills and ability to manage competing priorities under tight deadlines.
  • Excellent interpersonal and verbal/written communication skills.
  • A customer-first mindset, committed to delivering high-quality service and support.
  • Attention to detail and understanding of compliance, records management, and data integrity.
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.

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