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Customer Service Officer
2 months ago
We are seeking a highly skilled and compassionate Customer Service Officer to join our team at Hearing Australia. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
About the Role- Provide exceptional customer service to clients, responding to their queries and concerns in a timely and professional manner.
- Manage client appointments, process claims, and perform data entry tasks with accuracy and efficiency.
- Liaise with clients, clinicians, and other stakeholders to ensure seamless communication and service delivery.
- Perform minor hearing aid repairs and troubleshooting, and assist clinicians with clinical services as needed.
- Contribute to the development and implementation of strategies to improve customer service and client satisfaction.
- A competitive hourly rate and generous superannuation package.
- Additional 2 rostered days off each month for full-time team members.
- Flexible work arrangements to support work, personal, and family needs.
- Ongoing training and development opportunities to enhance your skills and career.
- Experience in a customer-facing role, preferably in a healthcare or administrative setting.
- Intermediate to advanced level computer literacy and proficiency in iPad applications.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and stakeholders.
- A strong commitment to providing exceptional customer service and a passion for making a difference in the lives of our clients.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
