Customer Service Officer

7 days ago


Brisbane, Queensland, Australia Davidson Full time

About Davidson Recruitment

Davidson Recruitment is a preferred supplier for the Government sector and have strong partnerships within Local, State and Federal Government.

Government Contract Opportunity

We are currently seeking multiple A02 Customer Experience Officers to join our team. As a Customer Experience Officer, you will be the first point of contact for customers, assisting with enquiries, requests and transactions.

Key Responsibilities

  • Managing a high flow of inbound calls within the contact centre.
  • Face to face enquiries in regards to applications.
  • Attentively listening to customer enquiries and providing advice and resolutions.
  • Processing a high volume of customer requests and applications.
  • Engaging and educating customers on services and options available.
  • Maintaining a positive, professional and caring attitude towards customers.

Requirements

  • Customer Service experience is highly regarded, if you have a background in retail or hospitality please apply.
  • Exceptional communication skills and ability to build rapport.
  • Punctuality, attendance and adherence to the contract is of utmost importance.

About You

We are looking for individuals who are passionate about delivering exceptional customer service and have a strong ability to work in a fast-paced environment. If you are a motivated and customer-focused individual, we encourage you to apply.



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