Ward Officer

3 weeks ago

Brisbane, Queensland, Australia Brisbane City Council Full time

About the Role

The Brisbane City Council is seeking a highly skilled and experienced Ward Officer to provide exceptional customer service and administrative support to the Walter Taylor Ward Office.

As a key member of the team, you will be responsible for delivering high-quality administrative and customer service tasks, including entering and tracking customer requests, managing timelines, and preparing for meetings.

Key Responsibilities

  • Provide exceptional customer service to residents and stakeholders, ensuring honesty, fairness, sensitivity, and dignity in all interactions.
  • Provide quality administrative and secretarial support to the office-based operation, including diary management, organizing documents, and monitoring budgets.
  • Develop and maintain effective relationships with a wide range of customers and Council officers through various channels.
  • Conduct research, write reports, and handle sensitive information in line with Council policy.
  • Utilize social media channels and photo editing software to enhance the Council's online presence.
  • Work autonomously and as part of a team to achieve agreed performance standards and contribute to a culture of excellence.

Requirements

  • Demonstrated customer service experience with a strong focus on outcomes and resolving diverse customer requests.
  • Proven experience in providing quality administrative and secretarial support to an office-based operation.
  • Well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Experience with content writing for digital channels and social media platforms.

What We Offer

The Brisbane City Council is a multi-award-winning accessible and inclusive workplace where our people represent the diverse communities we serve. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a supportive team environment.

How to Apply

Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

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