Ward Officer

3 weeks ago

Brisbane, Queensland, Australia Brisbane City Council Full time

About the Role

The Walter Taylor Ward Office is seeking a highly skilled and experienced Ward Officer to provide exceptional customer service and administrative support to our residents and wider community.

As a key member of our team, you will be responsible for delivering high-quality administrative and customer service tasks, including diary management, document organization, and budget monitoring.

You will have a strong focus on outcomes and resolving diverse customer requests, ensuring honesty, fairness, sensitivity, and dignity in all interactions.

Key Responsibilities

  • Provide quality administrative and secretarial support to an office-based operation
  • Enter and track customer requests in a Customer Database system
  • Manage timelines on customer requests
  • Liaise effectively with a wide range of customers and Council officers
  • Research, write reports, and handle sensitive information in line with Council policy
  • Experience or knowledge across social media channels and photo editing software

Requirements

  • Demonstrated customer service experience with a strong focus on outcomes
  • Experience in providing quality administrative and secretarial support
  • Well-developed interpersonal and communication skills
  • Ability to work both autonomously and in a team environment

What We Offer

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe.

We offer a range of benefits, including a competitive salary, excellent leave entitlements, and opportunities for professional development and growth.

How to Apply

Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

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