FSI Sector Solutions Expert
2 weeks ago
This role focuses on delivering Customer & Industry Workflows solutions for financial services across Australia and New Zealand.
Key Responsibilities- Conduct in-depth discovery workshops with financial services institutions to understand business workflows, regulatory requirements, and digital transformation priorities.
- Recommend ServiceNow solutions to streamline service operations, support risk and compliance initiatives, and enhance customer and employee experience.
- Deliver compelling demonstrations of ServiceNow's Customer & Industry Workflows addressing FSI-specific use cases.
- Build trusted relationships with ANZ financial services customers and ecosystem partners to support long-term success and account growth.
- Support strategic programs like front-to-back digitisation, AI-assisted service operations, straight-through processing, and conduct risk reduction.
- Provide actionable product feedback to product management based on regulatory, operational, and data integration needs of the FSI sector.
- Deep domain expertise in financial services including understanding of front, middle, and back-office operations.
- Experience integrating AI into workflows and decision-making.
- 7+ years of pre-sales solution consulting experience ideally with a focus on customer experience, operational transformation, or digital service workflows in the FSI sector.
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