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AI-Enhanced Workflow Expert
2 weeks ago
Join a leading professional organization and shape the future of customer experience.
We're seeking an expert in AI-enhanced workflows to join our dynamic team as a Customer and Industry Workflows Specialist Solution Consultant.
This role involves developing innovative solutions that address complex business challenges, working closely with clients to understand their needs and deliver tailored products.
You will play a pivotal part in driving customer success by recommending cutting-edge solutions and ensuring ongoing client satisfaction.
The ideal candidate will have extensive pre-sales solution consulting experience, particularly in FSI, and proficiency with ServiceNow's platform and knowledge of FSI.
They should be able to analyze complex business problems, develop creative solutions, and communicate effectively with stakeholders from technical teams to C-suite.
A strong understanding of AI and its applications is essential, along with experience collaborating with product management, marketing, partners, and professional services.
This role offers a unique opportunity for career growth, impactful work, competitive compensation, and a collaborative culture.
To excel in this position, you should possess excellent communication and presentation skills, territory management skills, and the ability to travel across ANZ as needed.
Please note that we support flexible work arrangements based on work persona and location.
Key Responsibilities:- Develop and recommend innovative solutions to address complex business challenges
- Conduct in-depth discovery workshops with customers in FSI and provide product-specific solutions during sales cycles
- Built trusted relationships with ANZ FSI to foster long-term collaboration and account growth
- Share best practices, playbooks, and artefacts with other Solution Consultants to improve team capability and deal velocity
- Stay current on industry trends, competitive landscape, and ServiceNow differentiation in the vertical
- 7+ years of pre-sales solution consulting experience, especially supporting Tier-1 FSI accounts
- Proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and knowledge of FSI
- Experience integrating AI into work processes, decision-making, or problem-solving
- Excellent communication and presentation skills
- Territory management skills, including pipeline building and relationship management across Australia and New Zealand telco landscape
- Career growth opportunities
- Impactful work contributing directly to company success
- Competitive compensation package
- Collaborative culture and supportive colleagues
We are a global leader in providing innovative AI-enhanced technology to over 8,100 customers worldwide. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
