Senior Disability Support Officer
2 weeks ago
The Opportunity
Talent International is supporting and managing a transformative marketplace that increases community engagement through flexible access to benefits with personalized plans and support teams.
You will be joining a national, virtual team responsible for managing and triaging participant-driven plans and complaints reviews in Richmond.
This role offers a 12-month initial term contract paying $55.24 per hour plus Super.
The RoleAs an APS 5 Internal Review Case Officer, your responsibilities will include:
- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews, and appeals processes.
- Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines, and NDIA policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.
We are looking for someone who can:
- Develop short-term task plans and contribute to strategic planning for longer-term initiatives.
- Support and work with people with disabilities and/or carers and family members in aged care.
- Manage high-volume caseloads.
- Exhibit excellent analytical skills and teamwork while dealing with complex information.
- Evaluate complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal).
- Communicate outcomes both written and verbally.
- Effectively document cases in a CRM or similar system and possess experience with MS Office suite.
- Be an Australian Citizen.
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