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Global Enterprise SaaS Account Growth Strategist
1 month ago
As a Senior Customer Success Manager at Collibra, you will be responsible for driving business growth and customer success by building and maintaining strong relationships with our enterprise clients. Your role will involve collaborating with customers to develop customized success plans, educating them on best practices, and identifying opportunities for adoption and expansion.
About the Role:
- Develop and execute comprehensive customer success strategies to drive adoption, retention, and growth of Collibra's solutions.
- Collaborate with cross-functional teams, including Sales, Support, Product Management, and Marketing, to ensure seamless customer experiences and achieve shared goals.
- Cultivate and maintain strong relationships with senior-level customer stakeholders, providing strategic guidance and support to drive business outcomes.
- Utilize data analytics and industry expertise to identify areas of improvement and recommend tailored solutions to enhance customer value.
- Work closely with internal stakeholders to identify and prioritize new business opportunities, ensuring alignment with company objectives.
- Maintain accurate records and reports to track customer progress, satisfaction, and key performance indicators (KPIs).
What You'll Need:
- A minimum of 5-6 years of experience in managing large enterprise SaaS accounts, with a proven track record of driving adoption and revenue growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex customer needs and develop targeted solutions.
- Experience working in a fast-paced, dynamic environment, with the ability to adapt quickly to changing priorities and circumstances.
- Knowledge of SaaS platforms and their applications in various industries, with a keen understanding of customer success principles and methodologies.
What We Offer:
- An estimated annual salary range of $120,000 - $160,000, commensurate with experience.
- A comprehensive benefits package, including medical, dental, vision, and mental health coverage, as well as paid time off and flexible work arrangements.
- The opportunity to work with a cutting-edge technology company that is revolutionizing the way businesses manage data and make informed decisions.
- Ongoing training and professional development opportunities, designed to help you grow your skills and advance your career.
- A collaborative and dynamic work environment, with a diverse team of talented professionals who share your passion for innovation and customer success.
About Collibra
Collibra is a leading provider of data governance and cataloging solutions, dedicated to helping organizations unlock the full potential of their data assets. Our platform enables businesses to discover, classify, and secure sensitive data, while also improving data quality and reducing risk.