Senior Manager, Client Relationship

15 hours ago

Sydney, New South Wales, Australia beBeeRelationship Full time $120,000 - $180,000

Job Title: Relationship Leader

About the Role:

We are seeking a skilled and experienced Relationship Leader to join our team. In this role, you will be responsible for leading a team of Client Relationship Managers and Senior CRMs.

Key Responsibilities:
  • Lead and develop a high-performing team to deliver exceptional client service.
  • Manage client escalations and ensure premium service delivery.
  • Drive service excellence initiatives and embed best practices.
  • Oversee client onboarding, contract management, and renewals.
  • Design and deliver training programs to enhance team capabilities.
  • Partner with senior leaders to support strategy and people development.
About You:
  • You have extensive experience in client relationship management within financial services.
  • You possess strong leadership skills and can motivate and inspire your team.
  • You have a proven track record in delivering client-centric solutions.
  • You possess excellent communication, negotiation, and stakeholder management skills.
  • You have a strategic mindset with strong commercial acumen and problem-solving capability.
Benefits:
  • We offer a hybrid working model that balances flexibility and collaboration.
  • We provide paid parental leave and wellbeing leave to support work-life balance.
  • We offer salary sacrifice via superannuation to help with retirement planning.
  • We provide employee discounts including health insurance to support overall wellbeing.
  • We offer volunteer leave and opportunities to give back to the community.

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