Senior Manager, Client Relationship

3 weeks ago

Sydney, New South Wales, Australia MUFG Pension & Market Services Full time
Overview

Senior Manager, Client Relationship role at MUFG Pension & Market Services – Sydney CBD (Hybrid – minimum 3 days in office).

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

In this pivotal role, you'll provide leadership, guidance, and support to your team, managing client escalations, overseeing training and development, and ensuring exceptional service delivery across your region. You'll work closely with clients, senior stakeholders, and internal teams to build strategic relationships, drive continuous improvement, and deliver premium client outcomes.

This is a leadership opportunity suited to someone with a proven track record in client relationship management, ideally within financial services, who thrives in a collaborative and dynamic environment.

Key responsibilities
  • Lead, coach, and develop a team of Client Relationship Managers and Senior CRMs.
  • Manage escalations and ensure premium client service delivery.
  • Drive service excellence initiatives, embedding best practice and continuous improvement.
  • Oversee client onboarding, contract management, and renewals.
  • Design and deliver training, coaching, and knowledge-sharing programs.
  • Partner with senior leaders across the business to support strategy, people, and processes.
  • Ensure compliance with all governance, risk, and regulatory requirements.
About you
  • Extensive experience in client relationship management, within financial services.
  • Strong leadership background with the ability to motivate and inspire high-performing teams.
  • Experience working with ASX-listed clients and delivering client-centric solutions.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Strategic mindset with strong commercial acumen and problem-solving capability.
  • Degree-qualified in Business, Finance, or Accounting (preferred).
What's in it for you?

At MUFG, we value diversity, inclusion, and flexibility. We're committed to the wellbeing and development of our people, providing a supportive culture where you can grow your career.

  • Hybrid working model
  • Paid parental leave and wellbeing leave
  • Salary sacrifice via superannuation
  • Employee discounts including health insurance
  • Volunteer leave and opportunities to give back to the community
  • Pathways for ongoing learning and career development
Ready to join us?

If you're a motivated leader with strong financial services experience and a passion for client excellence, we'd love to hear from you. Apply now to take the next step in your career with MUFG Corporate Markets.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • General Business and Management
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