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Senior Manager, Client Relationship
2 weeks ago
Location: Sydney CBD (Hybrid – minimum 3 days in office)
About the role
We're looking for an experienced Senior Manager to lead and develop a team of Client Relationship Managers and Senior Client Relationship Managers at MUFG Corporate Markets.
In this pivotal role, you'll provide leadership, guidance, and support to your team, managing client escalations, overseeing training and development, and ensuring exceptional service delivery across your region. You'll work closely with clients, senior stakeholders, and internal teams to build strategic relationships, drive continuous improvement, and deliver premium client outcomes.
This is a leadership opportunity suited to someone with a proven track record in client relationship management, ideally within financial services, who thrives in a collaborative and dynamic environment.
Key responsibilities
- Lead, coach, and develop a team of Client Relationship Managers and Senior CRMs.
- Manage escalations and ensure premium client service delivery.
- Drive service excellence initiatives, embedding best practice and continuous improvement.
- Oversee client onboarding, contract management, and renewals.
- Design and deliver training, coaching, and knowledge-sharing programs.
- Partner with senior leaders across the business to support strategy, people, and processes.
- Ensure compliance with all governance, risk, and regulatory requirements.
About you
- Extensive experience in client relationship management, within financial services.
- Strong leadership background with the ability to motivate and inspire high-performing teams.
- Experience working with ASX-listed clients and delivering client-centric solutions.
- Excellent communication, negotiation, and stakeholder management skills.
- Strategic mindset with strong commercial acumen and problem-solving capability.
Degree-qualified in Business, Finance, or Accounting (preferred).
What's in it for you?
At MUFG, we value diversity, inclusion, and flexibility. We're committed to the wellbeing and development of our people, providing a supportive culture where you can grow your career.
You'll also enjoy:
- Hybrid working model
- Paid parental leave and wellbeing leave.
- Salary sacrifice via superannuation.
- Employee discounts including health insurance.
- Volunteer leave and opportunities to give back to the community.
- Pathways for ongoing learning and career development.
Ready to join us?
If you're a motivated leader with strong financial services experience and a passion for client excellence, we'd love to hear from you.
Apply now to take the next step in your career with MUFG Corporate Markets.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
