Technical Support Specialist
3 days ago
The Technical Support Specialist will be responsible for providing high-quality support services to end-users in a fast-paced financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users.
Key Responsibilities
- Deliver high-quality support to end-users in a courteous professional manner
- Travel to other offices within Australia to help setup IT equipment
- On-boarding of regional teams, including home setups
- Support desktop technology and applications
- Respond to calls/tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS, Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few
- Strong analytical and problem-solving skills, ability to work independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
Desirable Qualifications
- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications
- Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
- Cisco phone support
- Webex/Zoom support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Excellent written and verbal communications skills
- Customer service focused
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