Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team in Sydney. As a key member of our Technical Support organization, you will be responsible for resolving challenging technical issues and providing technical guidance to our customers.

About the Role:

This is a customer-facing role that requires strong interpersonal skills and the ability to work in a collaborative environment. You will be responsible for owning and resolving technical cases, developing subject matter expertise, and collaborating with other team members in various technologies.

Key Responsibilities:
  • Manage and resolve challenging technical issues for our partners and customers
  • Develop subject matter expertise and collaborate with other team members in various technologies
  • Provide technical guidance and support to customers
  • Work in a collaborative environment and contribute to the growth and success of our team
Requirements:
  • 2-4+ years of customer-facing technical support experience
  • Strong ability to troubleshoot difficult technical issues
  • Experience working with dynamic HTML components, Java, and similar backend programming languages
  • Good understanding of ITSM practices, including incident, problem, and change management
What We Offer:

We offer a dynamic and innovative tech culture, state-of-the-art facilities, and a very supportive and collaborative environment. You will have the opportunity to work with a leading cloud software company and contribute to the growth and success of our team.

Please note that all candidates must be local to Sydney and will need to be permanent residents or citizens for permanent conversion.

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