Customer Service Operations Manager

1 month ago


Gold Coast, Queensland, Australia Drakes Supermarkets Full time

Drakes Supermarkets is a retail industry success story. A family-owned and operated private company, we are Australia's largest independently-owned supermarket chain.

Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the grocery department as if it were their own business. They will be given the flexibility to tailor the stores' service and products offering to meet the specific needs of the customers within the local area.

Key Responsibilities
  • Significant grocery retail knowledge and experience in leading and managing team members.
  • Ordering and cost control expertise, accurate staff rostering, and passion for the grocery retail industry.
  • Liaising with both team members and management, and demonstrating unparalleled commitment to customer service.
  • Strong leadership and delegation skills, ability to coach, train, and performance manage team members.
  • Commitment to work health and safety standards and communication with external stakeholders.

To succeed within our organisation, applicants must be able to:

  • Display a positive 'can do' attitude, problem solve, and lead by example.
  • Motivate a team and communicate effectively with management, team members, customers, and external stakeholders.

We offer an attractive salary package and incentives, along with dynamic growth opportunities.



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