Customer Service Ambassador
1 month ago
Oaks Gold Coast Calypso Plaza Suites is a leading hotel chain in Australia and New Zealand, known for its exceptional customer service and commitment to providing unforgettable experiences for our guests.
Salary & BenefitsWe offer a competitive salary package, including a base salary of approximately $55,000 per year, plus additional benefits such as 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand, 20% team member's friend and family discount on accommodation, and paid leave including Birthday and Study leave.
Job DescriptionAs a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, from smooth check-ins and check-outs to insights on local attractions and eateries. Your welcoming and warm presence will make our guests feel at home, and your professional communication skills will ensure seamless interactions.
- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay
To succeed in this role, you will need:
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays
In addition to a competitive salary and benefits package, we offer a range of perks, including:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member's friend and family discount on accommodation
- Paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company's business requirements
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Laundry allowance for some roles*
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