Customer Service Ambassador

1 month ago


Gold Coast, Queensland, Australia Oaks Hotels Full time
About Oaks Hotels

Oaks Gold Coast Calypso Plaza Suites is a leading hotel chain in Australia and New Zealand, known for its exceptional customer service and commitment to providing unforgettable experiences for our guests.

Salary & Benefits

We offer a competitive salary package, including a base salary of approximately $55,000 per year, plus additional benefits such as 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand, 20% team member's friend and family discount on accommodation, and paid leave including Birthday and Study leave.

Job Description

As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, from smooth check-ins and check-outs to insights on local attractions and eateries. Your welcoming and warm presence will make our guests feel at home, and your professional communication skills will ensure seamless interactions.

  • Welcome and check in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay
Requirements

To succeed in this role, you will need:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work a variety of shifts on a full time basis, including weekends and public holidays
What We Offer

In addition to a competitive salary and benefits package, we offer a range of perks, including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • 20% team member's friend and family discount on accommodation
  • Paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Laundry allowance for some roles*


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