Customer Service Liaison and Operations Coordinator

3 days ago


Gold Coast, Queensland, Australia Feros Care Full time
About the Role

We are seeking a highly skilled Customer Service Liaison and Operations Coordinator to join our team at Feros Care.

Key Responsibilities
  • Provide exceptional customer service to clients, stakeholders, and colleagues;
  • Coordinate logistics and rostering operations to ensure seamless service delivery;
  • Maintain accurate records and reports to support operational efficiency;
  • Collaborate with cross-functional teams to achieve business objectives;
Requirements
  • Demonstrated experience in customer-facing roles, preferably in aged care or logistics;
  • Strong communication and interpersonal skills to build rapport with diverse groups;
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects;
  • Proficient in computer software applications to maintain records and generate reports;
What We Offer
  • A competitive salary of AU$70,000 - AU$80,000 per annum, commensurate with experience;
  • A dynamic and supportive work environment that values employee well-being;
  • Ongoing training and professional development opportunities to enhance skills and knowledge;
  • The chance to make a meaningful difference in the lives of our clients and their families;
About Us

Feros Care is a not-for-profit organisation dedicated to providing high-quality care services to vulnerable members of our community. Our values of compassion, respect, and integrity guide everything we do, and we strive to create a workplace culture that is inclusive, supportive, and rewarding.



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