Customer Service Advocate
1 week ago
Feros Care is a not-for-profit organization that prioritizes giving back to those in need.
Our CommitmentWe strive to create an inclusive environment, welcoming and valuing the unique contributions of all individuals. We encourage applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with disability.
Safety FirstWe take the safety of our team members seriously, with a thorough COVID-safe plan and mandatory vaccinations for all client-facing employees.
Job OverviewWe are seeking a skilled Customer Service Advocate to join our team. The ideal candidate will have experience working in a call centre with a customer service focus and be able to prioritize tasks effectively in a fast-paced environment.
Key Responsibilities- Prioritize and manage multiple tasks efficiently
- Demonstrate exceptional communication skills, both written and verbal
- Show empathy and understanding when interacting with vulnerable individuals
- Maintain a high level of computer literacy
To succeed in this role, you will require:
- Proven experience in a call centre environment
- Strong communication and interpersonal skills
- Able to work effectively in a team
- Computer literacy
We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience. In addition, we provide a range of benefits, including:
- A supportive and inclusive work environment
- Ongoing training and development opportunities
- A comprehensive employee assistance program
If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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