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Strategic Team Coordinator

2 months ago

Melbourne, Victoria, Australia Probe CX Full time

At Probe CX, we believe that our team members are the driving force behind our success. We are seeking a highly motivated and experienced Strategic Team Coordinator to join our team of professionals.

The Strategic Team Coordinator will be responsible for the daily management of their team, ensuring contractual KPIs are being met, along with the team's engagement and development. Additionally, the Strategic Team Coordinator will respond to any client requests, feedback or reports and ensure they are actioned in a timely manner.

Key Responsibilities:

  • Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs)
  • Provide floor support to the centre when required
  • Handle escalated customer issues and provide guidance and support to your team members
  • Contribute to the medium-long term health of your team and contact centre
  • Conduct regular effective one on ones and team meetings
  • Assist with onboarding new staff
  • Maintain and develop relevant knowledge of campaign products & systems
  • Ensure clear, constructive and timely communication with key stakeholders
  • Implement and support cultural activities and reward and recognition programs

Key Skills and Attributes Required:

  • Experience in leading and motivating a team
  • People Management skills
  • Ability to coach and performance manage staff
  • Experience working with clients
  • A strong customer experience focus
  • The ambition to strive for excellence - for yourself, your team and your centre

About Probe CX:

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe CX, expect to think differently, challenge the norm and find your purpose.